Worst Customer Service

On the 11th Sept we reported to Renault that the ignition locked, we couldn't start the car so the car was towed to the branch in Menlyn.

After several calls to this branch , we were told that its a factory fault on the ****r and they will replace the ignition and it will take 21 working days.

We requested a loan car only to be told that we have to pay a holding deposit of R2000 for the duration until the car is fixed. We asked why must we pay for a factory mistake. Until this day, no one called us back with any news on how far is the repair.

After phoning the Menlyn branch 6 times today, we still haven't received any answers.

The car is brand new and now we have to struggle without a car because of the negligence from this company. By far the worst customer service ever received.