WORST CAR EXPERIENCE EVER DISGUSTED

Renault South Africa Have had the worst experience buying a pre-owned car from your Clearwater Branch.

Bought a 2020 Renault Kwid 1.0 Dynamique with 18,000km on the clock, was assured it was in good condition "demo like" condition which I'd requested, no defects or issues communicated to me otherwise.

Ended up with a car that has scratches all over, cigarette burns on the seats, a boot that is scratched to oblivion, a slow puncture on the back right tire & a plug on the sidewall on the left tire that isn't fixable.

Best yet the car hadn't even been for it's roadworthy & I had to take it back & leave it for two days only after I asked when I was getting my licence disc without my knowledge, as now I am driving an unlicensed car.

Every time I have approached the person in charge "Tim" at the branch I get no response from him directly or just fobs me off & unwilling to assist as "It passed roadworthy". Basically he sold a car that wasn't ready & was under false impressions knowingly with all these issues.

I am left to replace the tires on my car at my own expense one week after getting the vehicle & having to jump through hoops to get the other problems sorted at my own expense & inconvenience. I have bought 4 Pre-Owned Renaults over the last decade & never had this experience, even cars with much higher mileage & much older.

All I can say is this is absolutely *** service & I would be worried about what this dealership's pre-owned section is doing to your brand which I usually have had nothing but good service from.

I hope someone from Renault SA can step in & assist with this case as I do have rights under the CPA to ensure I received a vehicle that is "Safe, good quality, in good working condition & free from any defects"... Ideally I would like this either swapped with a car that matches the description I was promised or a refund...