Winning car is a Dud, more problems than anythings Else!! No Customer Service!!

Shocking Service received from Renault Tokai, but what do you expect, if the service you receive from their head office is just as appalling!! Waiting since December 2019 for the Manager Riaan to call me back regarding the Renault I won in 2018. I was advised i will receive insurance and service with the car (All the same as I did with the vehicle i purchased). When it came time for the service, i was told i did not get servicing with my car. I have called and followed up, just to be told he will resolve the matter and get back to me. Still waiting! Same with the spare key, which i still have not received!!! Every time i ask about it, he says his going to fetch it!! I have laid a complaint at head office, still no feedback!! Car is giving issues, the same issue i had when i received the car and they had to replace a manufacturing part, it did not last very long, casue here we sit again!! Thanks for letting me win a car that has given me more issues than anything else!!! Renault was just giving away Duds so that they looked good!! Pathetic service and I will NEVER buy from you again!!