warranty on vehicle

Item: Renault South Africa
Rating: 1
Author: Belina S

Im very upset with how I was treated at Renault, I brought my car for service and explained that there is something with my gearbox, they checked it and told me that I will have to replace it. I took the car home and returned it the following day. I was told that the warranty will pay but it was confirmed that it cannot pay because of the service that was not done with them. I Acknowledge that.

My problem is that how did they strip the car without them knowing that the warranty will pay or not, they first have to get confirmation that payment will be made by the warranty before ordering any parts or stripping the car as they told me that they will inform me if there is anything that I need to pay before they do anything to the car. Now I'm told the car is not moving and I have to pay over R21 000 to get the car fixed.

this is really frustrating and I will never buy this brand ever or even recommend anyone to deal with Renault.

I'm very annoyed.

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Replies (1)

Belina S's updateReviewer Update

20 Oct 2017, 16:04

for the fact that I was told that these clio 4s have the same gearbox problem then they have to be recalled and fixed without even looking at a warranty or not. all I want is my car the same way I brought it. I cannot be told that there is nothing that can be done except for me to pay R21 000 to fix because how do you strip a car without making sure that the warranty will pay. put back all my car parts as they are and I will collect it and fix it when I have money to do so

Belina S's update20 Oct 2017, 16:04

Reviewer Update