WARRANTY

Good Morning

I need your help I will also pay please ngenelela. Renault Kiger is still causing more problems it is overheating now then we take it to them, and they told us that the problem is the water bottle we need to order a anew one we can’t drive that car in such condition. The order will take about 21 days. But we must take it to the radiators panel beaters so that they can check it properly we did that and after that the car was fine not overheating.

Here comes the big problem on Monday 28/07 it was overheating again we took it to panel beaters that that was recommended by them and they told us that the problem is sylinder head we must not drive that car we called insurance for tow truck to Renault PMB.

When we got there, they told us that they are unable to assist us with the warranty since they told us that we musn’t drive the car and they don’t want it in their yard. We ask them to try and submit the claim but they told us that it won’t be approved since there is a comment about water bottle. They said we must provide all the invoices so that they can try to log the claim which if unfair because they never told me when that I must keep all my invoices. Last time they told me that all the information was wiped out since they are no longer Mckarthy Renault but my question is how did they have an information about water bottle?

My problem now is how am I going to pay this car without warranty cause it means Renault will never ever touch/ or cover anything when it comes to the engine

I think I have to open a acase to my lawyer as well as Standard bank who has financed this car.

I am lost I really need your advise.