WARNING!!!corporate ****gery, ************s, and abusers: Do not buy Renault Cars

23/01/2018 I purchased my 2018 Renault Kwid, and collected it on the 24/01/2018 brand new. The mileage recorded 50km and whenI questioned this tho the handover lady, she told me that the car had to travel from whichever depot and that a brand new car is never really zero though the recorded mileage on my papers have 0km recorded.

09/04/2018 at just over 2 months old at approximately 7:30 am on my way to work, I am forced to pull over as I see smoke coming from the bonnet. I stop call Road Assist and I miss an important meeting with the Registrar of Stellenbosch University where I work.

10/04/2018 I am called and told the car has been taken through a battery of tests, including computer diagnostics and road test, they found nothing wrong with the car. I protest in an inquiry of what could have caused the smoke whose fumes were still strongly there. They say they don't know but they found nothing wrong with the car.

09/05/2018 Car suffers the same fate, on my way back from work I see smoke coming out of the bonnet, the smell of charcoal is as strong as the last time. At that point the car was just under 4000km, 3900 and some odd, but Renault says it was just over 4000 when they received it, that is fine and besides the point. NOTE: At this time my new baby has had to undergo major dissection and stripping in less than 4 months. I never got to enjoy this car.

10/05/2018 Car is towed away and I miss work from Thursday 10 May to Monday

14/05/2018 as I was stranded and my requests for a loaned vehicle fell on deaf ears. During this time an exchange of emails between myself and Western Cape personnel ensues, they are not pleasant at all. I am at this time sent a picture which removes all blame from their part for their continued negligence and instead they respond arrogantly to a point of saying I can explore other avenues if I am not satisfied with their outcome.

15/05/2018 I cannot miss work any longer so I force myself to take taxis to work. The emails continue all avenues for reconciling or mediating the process have been destroyed. They still have my car because I refuse to pay them an amount disclosed after I requested that they release my car in my care and I will arrange a tow from their premises. Had I been informed of these costs prior to their stripping of my car, I would gladly be held to account however, this major step and onus of diclosure was withheld from me, I should have been asked to consent or decline having it stripped based on x amount I would have to pay. On top of that, they told me that if I am to fetch my vehicle they would not put back the removed parts and that I would find my gear box and clutch kit in the boot. Who does that to a customer?

I feel ******, held to ransom and coerced and violated by these ************s who are always sweet and sleek when they want to clinch a deal and turn into luciphers when they need to account to an extent that I began asking myself would things have turned out any differently if I was a Van Wyk or a Du Toit maybe?

I asked these people if they are fami**** with a concept of symbolic violence as this brutality has traces of its symbolism. What pays me is that I worked hard for that car for them to treat me like ****! I picked them over all other car dealers. I will now dedicate my life telling everyone about this experience and the abuse I suffered from Renault

Throughout all of this, I have not even received a single apology from Renault, and have also not enjoyed my purchase for its intended use as per the consumer's protective act and the guarantees act.

These corporate ****s have not just started a war with me, they also fueled the blazing inferno. I have chosen to use all avenues possible as they ****ily encouraged me to go ahead.

Because I want the Ombudsman process to unfold without any legal complexities involved, I will wait for them to finish this case and thereafter will proceed to stage two of a civil case against Renault Western Cape/SA. This process has drained me mentally, emotionally, psychologically and otherwise and as much as they have trivialized my suffering, only a court of law can reinstate my feelings of worth and overall well-being by granting me justice.