Very poor services

I am extremely disappointed with the service I received from Renault Tokai, Cape Town, and I feel compelled to share my experience to warn other customers. Before taking my vehicle in, I called M-Sure to confirm whether aircon regassing was covered under my service plan. I was explicitly told that it is covered, and based on that confirmation, I proceeded to book my vehicle with Renault. On the day of service, Renault staff informed me that M-Sure does NOT cover regassing, directly contradicting what I had been told by M-Sure. I explained that I had personally confirmed this beforehand, but I was still told I needed to pay cash out of my own pocket as an “emergency” solution. Later that same day, after getting home, I contacted M-Sure again, only to be told that regassing is indeed covered. This confirmed that Renault’s information was incorrect. I immediately contacted Renault to request a refund. Despite this: • I had to follow up multiple times • I was asked to email banking details and my ID (which I did in December 2025) • The consultant handling my case was unprofessional, unresponsive, and *********** • I later spoke to the Service Manager, who promised the refund would be processed, this never happened As of now, months later, I still have not received my refund, nor any proper communication or apology. I had to personally go back and send follow-up emails just to get basic responses. What is most disappointing is that I was genuinely considering trading in my Renault Kiger for a newer Renault model, but after this experience, I have completely lost confidence in this branch. I will rather take my business to another brand than deal with this level of service again. I strongly advise potential customers to avoid this specific Renault branch, as the lack of accountability, poor communication, and failure to resolve a straightforward refund is unacceptable. I am still awaiting my refund and a formal response.