VERY POOR SERVICE RENAULT TOKAI

The only reason I am giving one star is because there is no lower option, We bought a Renault Stepway at the Renault Tokia Branch, I must say that we love the car, but unfortunately we cannot say the same for the service we received afterwards from the accountants and the manager, they messed up on our original deal and agreement and are not interested in all at fixing it. Both accountants Riana Botha and lizebelle van der Walt will lie to your face " without blinking. Lizz tells me she did not work there, while I have sent emails to her and even received a phone call before signing the deal, Riana just play dumb and then the blame game, blame the staff member who is not there when you come to the branch to sort it out. First she blamed Lizz, when they in the same office they blame another accountant. Feedback on the matter is never received, even though they promise to get back to you. We forwarded our matter to the NCR for investigation. the worst of all is the Manager , Riaan (name received from Michael, tried to get his surname), who is probably the laziest and worst manager I ever met, he takes no responsibility of his staff or instruct them to sort the matter out, apparently never gets your emails. When I came there he had no interest in assisting to sort the matter out, just took me to the useless accountants. Every time you get there it is as if they hear all the stuff for the first time. even the salesman Michael Mkosi , now just forwards your emails and complaints, even though he is well aware of the agreement and does nothing to assist. All he say is that the accountants refuse to take responsibility for sorting it out. So a WARNING to all, if you intend buying a Renault, please go to another branch if you need great after sales service (hopefully there is one out there). AVOID TOKAI BRANCH AT ALL COST. we will ensure that this warning goes out on all other social media platforms.