Very Poor level of service.

We purchased a Renault Clio 4 Dynamic in end of 2013.<br> Unfortunately were victims to a vehicle break-in on the 13th of March 2015. The rear driver side door window was smashed and our MediaNav system was very skilfully removed. The wiring harness had to be ordered from France and there is a waiting period. My car is just standing in their workshop, where as i could have used it.<br> Its been 2 months now that they have our car, and its one excuse after the other.<br> I understand that this was an exceptional case, but I was very patient and accommodating from my side. The way our case was handled and the level of service we received was pathetic. As a client, I have lost all confidence in Renault and I am questioning my loyalty to Renault knowing that this is the type of service I can expect the next time, should something happen again. Word of mouth is a very powerful thing. My bad experience heard by 1 can lead to thousands who will think twice to buy a vehicle from Renault. We absolutely love our Clio 4 but because of what I went through, I have lost all trust in this motor vehicle company and I doubt I will invest in this company again, unless I am to be re-assured as a customer again.