VERY BAD SERVICE

I'M APALLED BY THE SERVICE I'VE RECEIVED TO DATE. I BOUGHT A RENAULT KWID IN DECEMBER 2017 AND HAVE NOT YET RECEIVED MY ORIGINAL CAR KEY. I'VE BEEN TO THE DEALERSHIP AND CALLED ON SEVERAL OCCASSIONS AND THE MANAGER SEEMS MORE IRATE WITH ME THAN I OUGHT TO BE WITH THEM. FIRSTLY THE SALES AGENT LOADED MY FINANCE WITH ALL SORTS OF COVERS WHICH I DID NOT REQUIRE AND ITS BEEN A MISSION CANCELLING ALL OF THOSE. I'M BEING TOLD THAT THEY KEY HAS TO BE ORDERED EACH TIME I CALL TO ENQUIRE AND THIS HAS BECOME QUITE REDICULOUS NOW. WHATS EVEN MORE UPSETTING IS THE CUSTOMER CALL CENTRE LINE 0 ********** DOES NOT EVEN RING, THE LINE JUST DIES. I REGRET EVER PURCHASING A RENAULT AND DEALING WITH DEALERSHIP FROM WHICH MY CAR WAS PURCHASED.