Urgent Assistance

I need an update regarding my Renault Kwid. I brought my car on the 26th of March for service at Renault TableView, since then its been a full month with zero service. What is frustrating the most is the lack of communication, i must do the initiative of calling all the time, what happen to customer service?

I spoke to a lady last week Monday,she confirmed that Renault SA approved the request for the Exhaust part that is needed for my Kwid. However, I'm suppose to wait 10 working day to get a courtesy car. I told the lady the car that im driving is getting worse from since i was there the last time.

Please bare in mind, the exhaust just broke haphazardly and started making funny noise, i took it to Renualt Table View they told me i can drive the car, but the problem got worse since then the exhaust is now hanging. For my first car im very disappointed in Renault with thier product and services .

This is very frustrating and inconvenient for me, i have waiting a full month for you guys to provide service and nothing has been done yet. Can i get assistance or i will be forced to escalate the matter because honestly i have been very patient with Renault...