Unsatisfied Customer

Good Day

Between October, November 2022 my Husband ( Neo Lerefolo) and I we took a car to Renault Menlyn, we were told that we had to replace a new harness and that Cylinder gasket might be blown And also, other things brakes and discs they gave us a quote of harness and in December we went ahead and paid it which was 12 793.85 ( Proof of payment attached).... then the harness took about 3-4 months to arrive.

Then on the 22nd of March we were told that eventually the harness has arrived, and engine is running and there are things that need to be fixed and they attached a quote I have Attached a quote for reference and we made payments for everything and in total we paid Renault R44 218,52, and the time our car came back our bumper was damaged, and we immediately reported To the person who was assisting us (Riaan Nabal), he admitted that the car could have been damaged when they were moving and then he will organise a car for us and a few days my husband also complained to him that the car when it start it makes pauses first before it could start and also there was a pollution thing that was written on the car “ Anti-pollution detection” and he said thy will take the car and check it and kept on following up then we were Told that there is a new manager by the name of Kobus my Husband spoke to the manager and he told him he must send the picture of the bumper of which he did, then just last week I called Kobus hen then tells Me that he still needs to look at the footage and that we must send him pictures again I refused he went on to tell me that we will have to wait for about 20 days so he can go through his WhatsApp so he can check our Pictures then he will get back to us till to this day no answer.

Right now the car is stuck in Sandton after we paid so much money to Renault Menlyn and we had complained that we had issues with the car