UNSATIFACTORY SERVICE - RENAULT GLOBAL

Herewith a summary of my complaint lodged to provide context ___________________________________________________________________________________

As discussed, I am writing to formally express my dissatisfaction with the ongoing issues regarding my car.

I initially reported the problem to Renault George on the 18th of June 2024. Since then, there have been significant delays and frustrations. The dealership has ordered the wrong parts on two separate occasions: first, a computer box, and then a radio. This has led to a blame-shifting situation where the dealership blames the factory and the factory blames the dealership. Someone should take responsibility.

To provide some context, my car's mileage was approximately 7,500 km when the issue was first reported, and it is now at 15 000 km. I have been driving a car in a less than optimal condition for more than three months, which is far from what I expected when purchasing the vehicle.

The continued delay and lack of resolution have severely impacted my ability to enjoy my car. This situation is simply unacceptable, and it is clear that I have not received the service I anticipated.

I've had to deal with the fact that the following items don't work - Navigation - 360 view cameras - Radio - Statistics of the vehicles performance - Hands free kit - Time/date/Temperature etc.

How will I be compensated for the inconvenience and distress caused?

This just isn’t right. Someone should take responsibility. Nobody seems to care about my situation and I’m extremely dissatisfied with Renault in such a way that I would never buy a car from you again.

Please let me know how we can move forward to address these concerns. I look forward to a prompt and satisfactory resolution.

Thank you for your attention to this matter. ___________________________________________________________________________________

There is much more detail that I could give but I'm sure you get the picture. I’m quite frustrated because I specifically purchased a brand new car to avoid any issues. I've been driving a car in less than optimal condition for more than 3 months and for more than half its lifetime (kilometres wise). I feel that the public should be made aware of this. For me to turn to hellopeter is out of character but I honestly don't know what to do anymore.

I need urgent advice please!