Unhappy

My 2016 Renault Sandero Stepway broke down on the 25th of October, my insurance towed it to the nearest Renault which was Renault Zambesi. The car is still under factory warranty, when I phoned Reanult Zambesi on Monday the 28th of October I was told that I must phone Renualt Customer Care to get a loan car. When I phoned the customer care after waiting the whole morning for someone to phone me back they eventually told me that they can't help me with a loan car I must phone the dealership. After eventually talking to the Manager at Renault Zambesi I was told that they don't have a car for me. Only 5 days after the warranty claim is approved will they be able to give me a car to drive with as my car will be only ready in plus minus 3 weeks.

I've been stuck without a car since Friday - I can't work or drop my kids off at school etc. I can't wait 2 weeks to get a car...

Why when U buy a car everyone jumps to help you but when it comes to after sale service - it's non existent. I'm being sent from pillar to post as Renault SA and Renault Zambesi keep directing me back and forth'