Undue Stress - Renault Kwid Factory Faults

December 2016 I bought myself a Renault Kwid Expression 1.0 (Red) for my birthday and was quite excited as my previous car (VW Polo Classic 1.4i) I had for almost 14 years.

Incident #1 In February 2017 my husband and I started seeing oil marks in our driveway. This was strange as the car I bought was brand new. Had it taken in for assessment, only to find out that there is an oil leak at the gearbox. A claim was put in and the gearbox was replaced.

Incident #2 Crystal Fusion done on the vehicle was to be re-app**** within 6 months. The Sales consultant assured me upon buying the car that all this will be entered into the system and that a reminder would be sent when it should be done..... Nothing. I eventually followed up

Incident #3 In September 2017 I receive a call from Liquid Capital to advise I do not have a service plan on my car. I contacted the Sales Consultant via email and she assures me that when I bought the car it came with a 3-year service plan. I advised Liquid Capital of this and they were stunned. I took the consultants word for it and did not follow up thereafter.

So when I booked my car in for a service in December 2017, I was informed I needed to pay for my service. This was upsetting. I took this up with The Regional Manager and it was said that none of my documents was ever scanned in at the dealership where I bought my car from in the CBD (Cape Town). The branch had subsequently closed and nothing could be retrieved from archives. I had to complete new forms back dating, luckily for me, I had all my proof on emails with regards to the service plan, etc. My car was only booked in February 2018 for a 15000 km service

Incident #4 In June 2018 my husband started hearing a noise on the car and suspected the exhausted having a hole in it. It became so bad that the exhaust was breaking from the box due to rust. We got Roadside assistance to collect my car at my residence in Athlone (Cape Town) and took it to the service centre in Paarden Eiland. Lo and behold, another factory fault - ALL RENAULT KWIDS HAVE THIS ISSUE I refused to drive my car and had them give me a courtesy car due to all the stress I have been through since inception of said car. I eventually got my car back close to end July 2018 with the assurance that the exhaust has been fixed (replaced)

Incident #5 December 2018 - My husband says to me that the sound is back on my car. I get an expert to have a look at my car and the exhaust was never replace, just touched up. The whole thing is rusted. The Service Consultant at Renault Tokai arranged for their exhaust guy to patch up holes in the first week of January 2019.

Today - 14 January 2019 I took my car in to have pics taken and sent to the Claims department for assessment. THIS IS A FACTORY FAULT

I am seriously not happy with the product bought as I have indicated earlier on that I had a VW Polo Classic 1.4i for almost 14 years and only towards the last 5 years did I ever experience issues with the vehicle. And to top it all off, I bought my Polo second hand.

I have escalated this problem to the Head office in South Africa and also sent a complaint through to the Renault Head Office in France in mid 2017. Nobody has come back to me.

This is shocking.

The staff at both branches have been wonderful and tried to accommodate me, but its the actual procedures and time frames that is the issue.

As Consumers, we have rights.......