Unbelievable, Unprofessional Service from Renault Midrand

It's always nice to drive a brand new car, it makes you feel good and it builds confidence. Unfortunately - we haven't had such wonderful experience with our car that's only 7 months old with less than 20 thousand km's on the clock. We've taken the car for a check up the first time on the 3rd of May 2022. We took the car because of the strange noises happening when going uphill or reversing, the front right shock that hits against the body when going through a dip in the road and the sound it makes when idling and when you press the clutch the sound goes away... So they opened the engine, were busy for 3-4 hours and apparently they couldn't find any defects. First service coming up on the 2nd of June 2022 and again I mentioned these concerns to the mechanic, Drikus Le Roux. The car was serviced and they had another look at the concerns and only found that the shock was faulty and they sent a warranty claim to Renault SA for a new shock, now the mechanic said he'll let me know once the claim is approved so we I can take the car for the shock to be replaced - according to the mechanic, Drikus, nothing else was wrong... A month has passed and we haven't received feedback from Drikus nor anyone from Renault Midrand, eventually we started phoning, then he's in meetings, then they're still waiting for feedback from Renault SA and so it goes on. I got tired of this waiting and phoned Renault SA myself, spoke to a very helpful guy who told me that the claim was requested on the 2nd of June and ALSO approved on the 2nd of June 2022. SAME DAY, WOW!!! I the phoned Drikus and followed up with regards to the shock, he then said that they need to test drive the car and send a video to Renault SA so they can hear what sounds are being made by the shock. I then mentioned to him that I had phoned Renault SA and followed up with regards to the claim and it has been approved on the 2nd of June already, Drikus then came with a story, they were working on a different claim number and all the Time he was telling me he followed up but still waiting approval. Very unprofessional like, right? This was on Friday 8 June 2022 it's Thursday the 14th of June and I haven't heard a thing since even after I told him that this is very urgent as a faulty shock it very dangerous and this is the only vehicle I have to travel with - he said he will definitely give me a call so that I can take the vehicle for the fitment of the new shock! I'm Still Waiting! With regards to the other concerns, according to Drikus, it's not a problem as it's normal for the car to have these sounds coming from the engine when reversing and driving forward he can even give me a new engine and gearbox and it will still do the same! This is an urgent matter as lives are in your hands Drikus Le Roux and if you we're professional in your work we would not have struggled like this just to feel save in the car we're driving on a daily basis! Please contact me on *** Reg Number - KJ91MFGP