Unacceptable Service!

I would like to voice my complaint as a formal complaint.

It has been more than 2 weeks since i first took my car into Renault to check regarding a noise on the front left of my car, they advised me that they need to replace my entire exhaust.

To this day 16 days later they still cannot give me an ETA of my part so they can fix this issue. I have been advised that this is a warranty issue.

The previous time 3 weeks prior to this incident, i waited 4 days for them to replace a snapped clutch cable.

This is unacceptable that I as a consumer have to keep phoning Renault to request an update which they cannot provide and they do not have the decency to contact their clients as a service.

Every time i request a courtesy vehicle from Renault there is always an excuse and it takes apparently 5 days just to get authorization.

I am a Financial Advisor and I am on the road all day, they would rather tell me to drive my car(It will only make noise and nothing else will break or go wrong), instead of booking the car in, providing a courtesy car and not put me as a client under such pressure as I cannot meet my clients with a car that sounds like its falling apart!

This is completely unacceptable as the service we all hear from and what gets advertised is NOT what I am receiving!