UCH and key programming(Sandero Stepway 2015)

Following my unfortunate circumstances where I did not have any keys left. I went to Renault tokai and ordered a new key. Apparently UCH was faulty so I put a deposit on it as required for it to be ordered.

I was then informed that the key cannot be programmed so it had to be sent back to France. I have waited for the key to come back for months now. The sad part is that Renault Tokai has failed to even give me a tracking number for the key.

Often when I call I leave my details and nobody calls me back. I am starting to question everything I have been told by Renault personnel.

The matter has been going on from August and the treatment I get is not pleasant. Having to call for the same tracking number even though I was promised to be called back.

Simply put I just need this matter sorted as soon as possible given the fact that is been more than 3 months. The car is parked by Renault Tokai as I type this message.

One other weird part is that when I was at the dealership I managed to get through to Renault south Africa and they took my number and promised to call back. Needless to say they did not and I guess that's the modus operandi from Renault in general. It is important to note that I have called Renault client services through my phone before and after the call at the dealership and waited at times waited for up to 15 minutes without anyone picking up.

Yo be fair they do pick up for the business side. I guess is clear who matters the most.

Oh! Well I am in a situation where I can't get any useful information from Renault in general. All I need is my functional again.

Is a pity I'm stuck with this purchase but for future I know exactly where to not buy a car.

This back and forth annoying situation has been going on from at least August. I believe it has to do with generally lack attention to my points when I speak with some of the personnel. I explain the matter when I was paying for the key the first time but the sales person did not even note it down that I did not have spare key. Other issues followed in between like the missing left mirror resulting from me having to leave my car outside when I delivered it.

The story is long and exhausting but all this time I had hoped that someone will have some sense of urgency and handle this matter. I don't even want to go into the details of call center where generally I'm not clear but when I increase my voice for clarity I'm now accused of shouting.

Having bout my Stepway out of love for its features, I would like to make it clear that this has ruined my experience with manufacture . To have to come to the internet and state this sort of personal matters is wrong but what's worse is the lack of care I see from the service provide.