Tsotetsi Ti

i bought Renault Clio intense February 26 2025 at Renault Northcliff, brand new, a week after the car burned on its own, it was the 10th of march, due to it being defective, the process took 3 full months and at time i would have to follow up with the head office as i was getting no updates, after the 3rd month i followed up again, the head office approved that i get a new car, i spoke to the dealership (Northcliff), they were aware of the outcome, i was told that the red car i bought is no longer in stock and that my only option would be the silver one on their floor , i was not happy as i was not given any options and i agreed to take the silver one, but still to prepare and give me the vehicle was and is still a mission that we ended up sending mail back and forth and their so called FNI (Nerisha) alluded that i don't know how to talk to people and that she's not going to entertain me as if they were doing me a favor, and they are the ones who supp**** me the defective car which almost costed me my life through the burn, from the 26th of February 2025 to this date(11 June 2025) i still haven't received the car i bought and still paying monthly installments for. after their head office approved they kept promising delivery a week after a week, and every time i follow up they would tell me about a certain document i should sign/submit for them to release the car lastly i am waiting for a car that i initially did not want as i purchased the red one, i still don't have that car, i almost burned in the Renault car, i am being treated as if i borrowed the car and that Nerisha is doing me a favor to get the car i got financed for and they received full payment.