tR
timothy R
1 reviews | Active since Mar 2014
02 Mar 2015, 21:10
They good in selling,bad in maintaining they cars.
Since the original complaint about Renaults re-call on clio 4's, the problem was rectified but I received the worse service ever. Rolanda Le Roux has phoned me back to apologise and so did her unsympathetic service manage. When the complaint was escalated to their head office, they to called me ***) to say \sorry"as if they stepped on my toe! My brand new car had a fault and they took days to repair it with out informing me the status of my vehicle and I had to take public transport and walk with a back injury to recover my vehicle. Fact this was not a service of my vehicle but a factory fault of Renault"
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Replies (1)0
Replies (1)Renault South Africa's replyOfficial
03 Mar 2015, 11:12Hello the punisher123,
We note your comments and advise as follows:
We would like to firstly take this opportunity to apologise for the service you have received thus far and assure you that we would not like you experience bad service again.
Customer Care will contact you and see how we can work together so that we can improve our service to all our customers.
Regards
Renault RSA
We note your comments and advise as follows:
We would like to firstly take this opportunity to apologise for the service you have received thus far and assure you that we would not like you experience bad service again.
Customer Care will contact you and see how we can work together so that we can improve our service to all our customers.
Regards
Renault RSA
Renault South Africa's reply03 Mar 2015, 11:12
Official
Hello the punisher123,
We note your comments and advise as follows:
We would like to firstly take this opportunity to apologise for the service you have received thus far and assure you that we would not like you experience bad service again.
Customer Care will contact you and see how we can work together so that we can improve our service to all our customers.
Regards
Renault RSA
We note your comments and advise as follows:
We would like to firstly take this opportunity to apologise for the service you have received thus far and assure you that we would not like you experience bad service again.
Customer Care will contact you and see how we can work together so that we can improve our service to all our customers.
Regards
Renault RSA
