The worst service

We took our car in for a service on Friday , 16 Feb. Renault Bryanston tells us we need to bring the car back in on Monday so they can replace the gasket and do the software update on the maps for the GPS(which by the way for 5 years has never been updated despite our requests every time we took the car in for a service there). Monday afternoon, they phoned us to say they need to keep the car overnight, we will have it back at 10am on Tuesday. 10am became 12am. Now apparently no ETR whatsoever. We don’t have a car for 3 days now and they want to keep it for another day!!! Suddenly there’s an electrical fault, They did no work on the car on Monday because they were waiting for authorization on the warranty of the gasket from their head office! Which doesn’t make sense to me at all, why didn’t they get this sorted out on Friday already? And why must we be inconvenienced by their snail paced approval processes? Absolutely unacceptable.

I want my car back, it can’t take 4 days to do a service on the car without even giving us a courtesy vehicle. My partner has been missing all his client appointments for 2 days now and I’m running around like a headless chicken trying to organize lifts to get to o work and to home.