MM
Maboko M

1 reviews | Active since Jun 2015

07 Apr 2022, 07:26

The service received at Renault is horrific ,Are Renault cars worth buying ?

I purchased Renault Kiger in Jan 2022, really, it’s not meeting my needs and purpose for buying a new car Just a few weeks after the purchase, I struggled to turn on the engine, to the point where road assistance was called to jump the car and later that day I ENCOUNTERED THE SAME, the following day it was towed to Zambezi to determine what could be faulty. Three days later I WENT TO COLLECT it and was told that they had to reset the engine and I thought that was the end of my worries, two weeks later the same error occurred and road assistance were called again, with the same issue and I spoke to Johan Van Der Walt who always promised to call but never did. Had to wait for 4 days for the car to be towed to the next dealer which is Zambezi after waiting for a call from Andre in Westonaria to contact me as he promised that the car will be at their side (Westonaria) as Zambezi could not assist initially, When he failed to tow the car due to their processes, he did not bother to inform me about it, till now the has not been any communication from Westonaria. On the 22/03/2022 they towed the car and to my surprise Zambezi still not find fault with car and was advised to come and collect for testing, I declined as given information was not correct as I went through the same first time, the recommendation was that I should contact customer service as they are unable to contact the technician ,On the 30th April received a call confirming that the car was faulty however the issue is the battery and ones its received on their side I can come and collect .

Writing this today on the 06/04/2022 the car is still at the dealership, I have sent an email to the bank informing them of my struggle with the car and procedure and process of terminating the contract.14 days later I have not received standard procedure regarding termination of contract from customer service and Zambezi dealership, as for Westonaria they have never acknowledged my concerns about the car. Please call me regarding the procedure and process of terminating the contract. ***-

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