1 reviews | Active since Jan 2014
That dealership is total disaster with lack of service, professionalism and poor work ethic
I brought a second hand Isuzu KB250 4x4 at Renault Fourways and the Sales Manager that assisted me was Stay Ndlovu in Jun 2018. Service was ok at the time but on the same day I brought the car, I phoned the dealer to inform them that I do not have a spare wheel and that the canopy's log mechanism is not working.... I had to pay R900 to get the canopy's log mechanism fixed to used the canopy. Waited more than 2 weeks for a spare wheel. Received the spare wheel and on 15th November 2018 when we had a flat wheel, we had to phone the dealer again to inform him that the spare wheel is not matching the arch of the wheel. We had to make alternative arrangements to get a spare wheel and was stuck on the side of the road for almost 3hours. The dealer only said Oops sorry.....and they will make arrangements of getting this sorted ASAP. Again we had to phone the dealer 2 weeks later to get the correct spare wheel...received a second hand wheel that fits and the dealer made a promise to get the correct spare wheel sourced from the supplier to swop the loan unit. It is the 25th Jan 2019 and no communication was received till today that we had to phone again to hear we can keep the loan unit as they can't get a spare wheel. This is really bad service and bad communication from a company The same company also have a speeding fine on the previous car that was given to them that have not been paid. After numerous calls to pay the outstanding fine...still no feedback
