Terrible Unreliable Customer Service, the WORST

<p>In my attempt of enjoying a peace of mind, I bought my wife and brand new Renault Capture, July 2015, 2 months after it was launched in South Africa. </p> <p>First the car was still set with European standards, 10 000 km service interval. I took the car for service when it was just short of 12 000 km afyer coming back from Durban (to Cape Town).I requested that it be reset/programmed to RSA service intervals. That was end February 2016.</p> <p>Late November 2016, the car started with starting problem. It had a "drag" when it start. I took the car in for check up at the same services centre where it was serviced. </p> <p>The report I got was that there was a loose bolt on the starter. They are the people who serviced the car last, how could I have a loose bolt on the starter? I was given no explanation how could that happen. They kept the car for a day. A new car with services plan, and I was not even given a courtesy car. I had to find my way to work. </p> <p>Two weeks after this, on my way from Christmas shopping with my family, the car just switched off on the free way. First it was high rmp count to 8 x 1000 rpm, then dropped to 0 and it switched off. We were about 30 km away from home, myself, wife, 6 years old and 3 years old kids, around 17h00. I called Renault services towing, 20 min later the town truck arrives and took us to Paarden Eiland services centre.</p> <p>We were stranded without transport to go home until the tow truck driver feels sorry for us and took us home.</p> <p>Again, for a week without a car to go to work, no courtesy car, I had to find my way to work as I was still working not on-leave. Yet every month I pay my full installment that includes service + maintenance engineer plan.</p> <p>3 days later I got a report that the car switched off because the air+petrol ratio was not mixing properly in the engine. I requested a diagnostic print report and I never got it, to this day.</p> <p>I requested to speak to the workshop manager, who kept me waiting until I got tired of waiting and left.</p> <p>Now my service light is ON again with 22 000 km recorded. Clearly they didn't reset the service interval.</p> <p>I called to speak to the Branch Manager, and I am still waiting for his call, that was 5 days ago.</p> <p> </p> <p>This Branch is just the worst with after sale services.</p>