Terrible service, terrible quality cars.

Last year we decided to buy a Renault Triber. We only need one car as we both work from home and use a car maybe twice a week. A year odd later, the car's alternator gave in (their diagnosis). We have 8003 or 8005km on the clock. This is supposed to be covered by the warranty. The car has been standing at the Tokai (Motus) branch since last week Monday, and they kept asking us to be patient as the part (the alternator) can take up to 5 days to arrive from Johannesburg. Today, a full 7 days later, it came out the part has not even been ordered yet as the warranty department has not bothered approve the claim yet, and they cannot order a part before this happens. This is now costing me money as we are not in a suburb with reliable and regular public transport options. They seem to not really care about their clients after the sale was made, no matter how inconvenient it makes things for said client. I am so regretting falling in love with how cute the car is. Seems we bought a very unreliable car from a very unreliable company. Next time people tell me to never buy Renault, I will listen.