RI
Razia I

1 reviews | Active since Mar 2015

10 Mar 2017, 14:38

Terrible Service

<p>My vehicle went in for a service and I advised the service advisor that there was a problem with the door, aircon and paintwork. When I picked the vehicle up, only then was I told the problem with the aircon and the door. I did not receive a call to advise me what should they do, as the aircon compressor is cracked and the door clip is broken. The service advisor said that they checked the vehicle front to back, strange that they did not pick up on the back wiper blade rubber was out. Makes me wonder how they have checked my vehicle. I have emailed my complaint to the service manager of the Pinetown branch, Head Office Customer Care Manager and guess what no response whatsover. I sent it a second time and still no response. I sent an online complaint and still no response. I am lost for words, you have managers that do not value customer relation. RENAULT PINETOWN SERVICE IS TERRIBLE.</p>

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