Terrible after sales service!

I am utterly disappointed in Renault Roodepoort.

I bought a Kia Picanto from Johan at their dealership on the 30th of May 2018.

Johan was a great salesman. He seemed to go out of his way to sell me a car even though I believe he made no commission on it. I know I got a good trade in value for my Peugot and was very appreciative of it.

However, when I arrived to collect the car I did notice a small dent on the bonnet which I was not told about. I am about to pay R1900 to get that fixed.

We also noted on the paperwork that I signed that the car was missing the backboard as well as the owners manual and / or service book.

I have been messaging Johan weekly, sometimes a few times a week asking him what's happening with the books and backboard and he keeps saying he is waiting for them.

Yesterday I was pulled over in a major road block and issued a R500 fine because my temp license had expired. They also wanted to know why the temp license showed it's registered in Mpumalanga (MP). I did not even notice that and when I asked Johan today he just said that is how he gets them from the licensing department.

I have been given the run around by Johan for the last month. I am still sitting with an expired temp license disk, no service book, no backboard.

His attitude has gotten progressively worse with me. Today he said I must come and fetch my license plates and disk and bring my Natis document for my Peugot that I traded in. I have told him and will tell you I refuse to do that as Johan has been promising me things and not delivering AND now I have a R500 fine to pay!!!!!!!!!!!

I cannot understand how it's been 25 days since I bought the car and Johan is still telling me he is waiting for the backboard and service book. I want my license plate and disk but absolutely refuse to hand over my Natis document until I have EVERYTHING that should have been with the car when it was sold to me 25 days ago!

This is certainly not the after sales service I expected from Johan or the dealership and have a very very sour taste left in my mouth. I had every intention of referring everyone I know to Johan and will now be doing the complete opposite. I will be telling people not to come to Renault Roodepoort.

The problem in this country is service and this is a prime example. It's not ok for people to pay money and not get what they think they are getting. It's not ok to be brushed aside constantly. I have no doubt Johan will get cross with this and say he never earned commission on this but I don't care. The point is he never told me it was going to take a month to get all these things and not make an effort to bring me my license disk and number plates when he said he was going to!!!

I truly hope this is something you take seriously and am able to assist me to get my license disk, number plates, backboard and books delivered to me as soon as possible. You can also let me know what to do about the R500 fine I received yesterday for my expired temp license.