Such Pathetic Service... So Appauling

I booked a test drive online for the New Renault Captur. A consultant called me back to tell me that I would receive a call the next day to book a test drive, I was called during a meeting and I made it clear to the consultant calling me that I was in a meeting and she should call me later. She did not call me the next day, nor the day after that, not even today. I have waited 5 days for a test drive and I have to be honest... this is the most pathetic thing I have experienced, unfortunately it is the norm to get sub standard service after deals are concluded, but I would have never thought this would be the treatment as prospective client.

I will never buy a car from Reno, this is the attitude and work ethic prior to me even doing business with them then I would hate to find out what their after sales service is like.