Stuck without transport

I am client that took in my car for a service on the 20 March 2015, prior to that i had called on the 13 march 2015 to book the appointed and told the lady that I worked in Perseverance,<br> I was told the shuttle service did not go to this particular area but a plan would be made to ensure I got to work and returned on the day.<br> Today i am frustrated at the fact that I am stuck at work because i have not ''organized transportation to fetch my car'' ( i was assured I'd be fetched), alternatively a driver will bring the car to me and I will have to drive him back to the Renault dealer ( In the opposite direction of my destination).<br> In the morning of the incident i informed the lady I was in a rush and would leave town after my car was returned to me.<br> Now i am told if I do not agree with their terms then I will basically not have a car.<br> Upon purchasing of my vehicle I was never informed that the shuttle does not go to Perseverance.<br> What happened to valuing your customers and Transparency? This sort of treatment is definitely not making me happy.<br> To top it all off, what about my petrol? who is going to pay for those kilometers driving back their driver?.<br> Why is Renault not flexible?<br>