STAY AWAY From The RENAULT KIGER

STAY AWAY From The RENAULT KIGER

The RENAULT KIGER launched for the very first time in South Africa on 8 September 2021.

I took delivery of my brand new vehicle on 11 October 2021 only to discover that this vehicle is riddled with manufacturing defects and has shady and sloppy workmanship that in my opinion is a result of being manufactured for cheap labour in India.

In my opinion this vehicle was certainly not ready for release in South Africa and proper quality checks were not done prior to bringing the vehicle into the country.

The following was noted upon accepting delivery:

- The indicator was non functional - The hazards on the vehicle remained one permanently - The clip on my bonnet was broken and stuck with Prestik - The were scratch marks on the hand glove compartment - A piece of leather was hanging out at the side of the steering - The carpet on the drivers side is cut in three places and stapled together - The Leather on steering appears to be pealing - There inner panels of the doors was loose on two doors with distinct gaps

I can’t help but believe the production of this vehicle was rushed due to the launch in South Africa.

Upon bringing the above to the attention of the dealership I was provided with cheap fixes and excuses. I was further told some of the above was characteristics of the car and all KIGERS would be like this.

The principal of Renault Durban advised that she cannot replace the vehicle as the clips she replaced was valued at R10 (shocking) and refused to take liability of the other problems as her excused rendered to be sufficient.

To my further horror the doors on the vehicle had manufacture defects. Both rear passenger side doors have dirt specs ingrained in the paintwork and the the doors are glazed with a clear quote of paint.

The dealership initially agreed to replace the doors however upon inspection two other kigers had the same defect.

The dealership has now advised that they are willing to repair the doors by means of painting it. YES Renault is now offering to paint my brand nee vehicle as a result of negligence form the manufacturer. (Even thought they admitted the paint colour is not available in the country as yet)

I did contact Renault South Africa customer care to aid me with this battle with the dealership , it has been two weeks and feedback is intermittent and slow . I have requested for a senior manager to schedule a meeting with me and I have received no feedback to date.

It is evident that Renault South Africa customer care and Renault Durban are colluding to save cost and not give me a solution that is suitable for me.

My advise …. STAY AWAY From The RENAULT KIGER