IC
Itumeleng C

1 reviews | Active since Mar 2015

19 Mar 2015, 21:00

Spare parts late

I have placed orders for my break pads and disks. It has been a month now since I paid a R2000 deposit to place an order. I called Woodmead branch where I placed my order, they cant even give me a date of when my parts will arrive. I am so disappointed with the service, and wish I never bought a Reanault megan3. I have heard that it can even take 3 months for my parts to arrive. I try call daily to enquirer of the date when will the parts arrive. No one will give me an answer. It is so disappointing that such a classy car can not have parts and currently I am so upset and wont have anything good to say about people wanting to buy the Renault Cars. Please assist so that I can get my parts. I hate the fact that I cant use my car as my job depends on it.

0
Replies (1)
Renault South Africa
Renault South Africa's reply23 Mar 2015, 13:27
Official
Hello igcholo,

We acknowledge your complaint and would like to advise as follows:

We have requested parts information from the dealer and will follow up with the Head Office parts department on receipt of the feedback.

We thank you for bringing this matter to our attention and assure you feedback.

Regards,

Renault RSA