ET
Eugene T
1 reviews | Active since Sept 2012
31 Mar 2015, 08:16
Spare Key
I bought a Sandero United on the 7th October 2013 and I was advised that they will give me my spare key just after a week as they had to order it by then I was assisted by David sales person and the used cars manager,I waited with no luck. Last year I sent an email to Rolan who was now the new manager for used cars he asked that I send a picture of my key so he can compare with the ones he has and he never responded, numerous emails were sent to [Email Removed] with no luck. It's almost two years with me having the car and I still have not received my spare key,when you call you get sent from pillar to post. They were quick to take my deposit but take forever to deliver.
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Replies (1)0
Replies (1)Renault South Africa's replyOfficial
31 Mar 2015, 11:09Hello Eugelady,
We acknowledge your complaint and would like to respond as follows:
Renault Customer Care will follow up with the dealership and request the dealer principal assist us to resolve your outstanding key concern.
We apologise for any inconvenience you have experienced and assure you a response.
Regards,
Renault RSA
We acknowledge your complaint and would like to respond as follows:
Renault Customer Care will follow up with the dealership and request the dealer principal assist us to resolve your outstanding key concern.
We apologise for any inconvenience you have experienced and assure you a response.
Regards,
Renault RSA
Renault South Africa's reply31 Mar 2015, 11:09
Official
Hello Eugelady,
We acknowledge your complaint and would like to respond as follows:
Renault Customer Care will follow up with the dealership and request the dealer principal assist us to resolve your outstanding key concern.
We apologise for any inconvenience you have experienced and assure you a response.
Regards,
Renault RSA
We acknowledge your complaint and would like to respond as follows:
Renault Customer Care will follow up with the dealership and request the dealer principal assist us to resolve your outstanding key concern.
We apologise for any inconvenience you have experienced and assure you a response.
Regards,
Renault RSA
