Sick and Tired

Since phoning Renault Northcliff last week Friday to book my car in for a service I have had endless problems trying to get hold of the service department. I had to phone about 5 times as when the call was transferred no one picked it up or the call was dropped. The exact same thing happened on Tuesday(about 5 times as well) when I phoned to ask something. Now today my car is in for its service. I dropped it off yesterday hoping they would start on it early, but I get a call at 13:45 to tell me what is wrong and what needs to be done. Tell me how can it take this long for them to get back to me with some feedback. Never mind the fact that when I had to call them back first no one was IN the service department and the second time it took 9min20sec for Noel to actually pick up the phone. Now my car might be ready at 4? Really.... You call this service? I will never buy another Renault from you Renault Northcliff.