Shockingly BAD Service

My vehicle was booked in at the Centurion branch due to a problem with the clutch. After 5 days, they still can't give me an answer as to when they will start repairing it, because they are waiting for authorisation from Liquid Capital. According to the service consultant they stripped my vehicle Tuesday, but according to the manager it was only done yesterday, because they were busy with other vehicles. What is the point then of making a booking? They also refused to give me a courtesy car, because according to the consultant, they do not give cars, and according to the manager, they do not have cars to give. I was sold this vehicle with the promise that I will receive a courtesy car if mine in not available for 3 or more days. Now I am without transport for a week already, and who knows how long to come, because they can't provide me with answers. This is really unacceptable, and I will never in my life buy a Renault again, and will actively discourage anyone else from doing so. I now know first hand why so many other people are complaining about Renault's service, specifically the Centurion branch.