Shockingly Bad Customer Service

Good Afternoon Renault

I hope have had a good week.

Sorry but I have run out of options to actually try & contact your Tokia branch - nobody answers the phone, nobody provides feedback & people seem to just not give any ****s about your customers.

Now; my complaint is simple - we booked in a Renault Sanders Stepway on the 2nd of April 2019....it’s still there...now I would be in a much better space if I knew what was going on from the beginning BUT nobody calls to provide feedback.

The part was APPARENTLY ordered from France; I don’t know when because the people there refuse to provide proof of when the actually ordered it - FYI; the only reason I know this is because my wife & I have been calling & following up; but I guess your companies policy is to not provide any customer service.

It’s the 26th of April 2019...my wife was forced to take annual leave to accommodate the repair...she used all her leave...she has to travel to Century City from Retreat side to be at work 6am everyday as she is a Chef. Your Branch has caused enough inconvenience to my family & has negatively impacted my wife’s professional working life above & beyond what we as customers are supposed to tolerate.

PLEASE CALL ME: ********** 628 - Warren