Shocking Service

I went to Renault on Tuesday with my daughter. I wanted to find info about buying a new key since my primary key is not logger working using automatic buttons. This is Renault at Onderkkers. One lady showed us where to go for assistance. There was only one guy who was on the phone. He had put down the phone on several occasions however he didn't even bother to advise if we will be attended any time soon. Nobody bothered to ask if we have been assisted or not. We sat there for about +-30m with no assistance. I left with my 10-year-old daughter who was also surprised. She even mentioned that those people don't care about us. Nobody cared if we were assisted or not. Nobody offered us even water since it was hot. I used to service my car at Renault Bryston and the service that I used to get was outstanding. At upper-class areas, service is also upper-class. I was thinking of upgrading but thinking that I will have to take my car to Renault Onderkkers since I'm staying around. I will have to check other brands. Very disappointing.