service rejected with no valid reason

After 14 days, not heard from Renault and my query not resolved. Guess is their nature not to respond to customer's queries<br> <br> My car had a service plan of 60000KM. On the 29/01/2015 I booked my car for a 60000KM service, they gave me date of 02/02/2015 as Friday was full, unknowingly i used the car and it exceeded the 60000KM mark. when I got to the service the decline the service saying that i should have brought it at 60000 or before it reaches it. i found it unfair because previously when i brought my car for service it was not communicated to me, previously i could bring my car clocked over servicing kilometers without them saying anything but now they even refused to service it for me to pay the balanced of kilometers traveled above 60000KM. My car only wrote that is due to service when is clocking 62000KM, i guess it was set just so I took it for service late to be declined.<br> <br> Should their system on car requested service at 60 000, i would have avoided all this complications but they have made sure it says service due at 62000KM. I feel cheated by renault SA for my last service as per their service plan.<br> <br> very disappointed by the way they are contacting their service