service not done....

<p>To whom this may concern,</p> <p>I would like to take the time to express my unhappiness i have had with Renault and their Service technicians.</p> <p>I own a 2012 Renault Megane RS 250 Lux - a car that i had bought used knowing there was a warranty and maintenance plan in tact.</p> <p>I have serviced my car at Renault Clearwater and also Renault Fourways..</p> <p>My understanding is that each and every model has a specific spec and that their serviceable items differ. With this being said.. my car has been to a dealer for services 3-4 times since i have owned it.. i called Renault Fourways yesterday to book my car in for a service, the adviser took my detail and also advised that the car is overdue for its cam-belt service as this is done 4 years or 90 000kms whichever is first, i agreed and was impressed... but then she advised me that my maintenance plan has expired... I Was shocked at this as no one advised me when this will expire... i quickly got on the phone with Liquid Capital who advised that it is indeed expired. i asked when someone was gonna call me to offer a extension? the call center agent told me that they don't have my number so they wouldn't have called me.</p> <p>My biggest issue is this... My cam belt service should've been done last year already.. My car had been in for 2 services during this time? Why was it not done?</p> <p>I would like a senior manager to contact me and advise? because if anything happens to this car due to the cam belt service not being done Renault SA will quickly push this into my hands and say it is my problem, when infact my car has been in for services and this was never done due to the technicians that are too *********** to realise that it must be done or between Renault SA and Liquid Capital this is how you save money???</p> <p>I have owned 2 Renault's prior to this and last year just bough a clio 4 as well.. I have never in all the years come across this bad service...</p> <p>I expect to have a call back on ********** within 24- 48 hours with a way forward..</p> <p>Looking forward to your response. </p>