Service Manager my ASS!

<p>Last week Tuesday, 9 May 2017, my car was taken to Renault Menlyn for a fault that was makking my car not drivable. The problem was assesed and i was told the fault is the coil. I have full warranty on my car and was able to claim from the warranty. After 2 days of trying to get hold off the warranty group, The Innovation hub, for authorisation they told me my car is actually sitll under factory warranty. What system is Renault Menlyn using for not being able to tell me this from the begining. After another 2 days of waiting, authorisation was giving from Renault SA. The service manager told me he will order the part. Unfortunately this was not done! Why did he not order the part from the begining, my car needs to be fixed regardless of the warranty. I have spent alot of my time and money on phone calls to the service manager and after seven working days (excluding the weekend) I still DO NOT have any information from him. I regard this as VERY pathetic. My car needs to get fixed ASAP. As the service manager, he should have been able to sort this problem out much quicker, or was he also placed in a position that he is not qualified for?! Renault Menlyn should re-access their staff compliment. I want this sorted out!</p>