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1 reviews | Active since May 2016

05 Dec 2017, 15:12

Service is Out of Stock....really?

Imagaine the excitement of going to buy your car at any dealership. Now imagine going to Renault / Imperial Select at Paarden Eiland, Cape Town. Now imagine that when you question the reasons behind why the car squeaks, why the brakes sudder and squeak at times at least 5 to 9 times a day or night and you dont get an answer and you wait for someone to call you back and the don't what do you do?

Well seems that the car the I bought is not as good as they marketed it afterall.

Soo what is exiting is that the car went in for a service at 730am today (5/12/2017) and now 254pm it is not going to be ready....what a surprise....oh I wonder now, how do I get home, well ask for a lift, nope that wont work....ah Uber, thank good ness ofr Uber, but I wonder who is going to pay for the three trips needed now? Mmm about R375.00 what now, the car service is not cheap and there is now extras.

Well welcome to the poor service world of Renualt Paarden Eiland....the dealer principle is not available and actually since I asked for Cindy, she has never been available or returned a call.

Surprise surprise!!!!!!!!!! Well don't count on Renualt as it seems that their head office is also not very efficient.

Wow what a great start to the festive season.....poor service, poor standards, I expected more from a dealership like this, but it seems that this is South Africa and service is not really a big winner here....IT IS NOT AT RENAULT that is for sure.

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