Service

I am quite livered with the service received from Renault at Tokai. Each time our car is due for a service and need something done there are issues. The latest experience were having to replace something cause the car leaked oil. By the time we received the car my husband notices a cloth was still stuck under the car and my husband mentioned that it still leak oil and they response were not to worry this is old oil and it will dry up. My husband took they word and left with the car. By day 2 the oil leak got worst and he had to return the car, take a a few hours leave. When the car was ready he had to take another 2 hours leave to collect the car and paid for an Uber to get there. This Saturday 08 Feb 2025 the car went in for a service and he spend the entire morning till closing up time only then were told there is problem with the car and they have to keep it in. On top of it he had to wait for a driver to drop him at home. Once again an inconvenience on our part. It's Monday 10 Feb at 13h45 received a call saying that they expect the timing is out and will have to re-look into it and keep me updated during the cause of the day. When asked if they can drop the car the lady was adamant and hasty per her words - that's not allowed but can arrange for someone to pick my husband up. Of which he will need consent again from his manager to approve leave whatever time Renault decides to pick him up. Just unacceptable!