********** Service

Good Morning

I trust you are well.

I am disgusted in the service received at Renault Fourways service department.

I initially took the vehicle in for a engine mounting issue for which the engine mounting needed to be replaced. I waited almost a week, only to find that the shock mounts needed to be replaced as well.

I agreed and begged them to check everything in this vehicle.

A few weeks later, on my way to work the vehicle gave me engine failure after which I immediately got the car towed to Renault fourways and begged the service advisor to check what the issue is and ensure that everything else is operational as I have already spent a lot of money.

It almost took a week to get my car back because they were waiting for my extended warranty to advise if the parts will be covered when I clearly indicated that they have nothing to do with it and I give them the go ahead regardless of if it is covered or not.

They didn't order the parts for about two days until the Friday.

We only got the vehicle back the next Wednesday.

For two weeks I kept checking the water level as the cooling system was replaced and I had to fill daily.

Eventually I decided that this is not normal and the vehicle should go back.

We received the vehicle yesterday.

The service is disgusting at this branch.

You can never get hold of them.

My wife and I both continuously try to call them not to rush them but to get updates which they promise to give but you never know what is going on with the vehicle.

They lie and say they called us but cannot prove it when asked to show.

The attitude from the service advisor is disgusting.

I opened the bonnet yesterday only to find two random coolant bottle caps laying on the covers.

I am frustrated and need some form of compensation or an apology from this branch and more specifically from the service advisor who has a bad attitude and laughs when you ask her questions.

I cannot be spending so much money every two weeks!

I expect response to this before COB today otherwise this will be posted on all social media.

Thank you

Regards

Nadeem Ebrahim *** ***