Service

Hi,

I bought a Renault Kwid on the 16/05/2017 cash, however from the beginning of November the car has been giving me a problem.

So on the 22/11/2017 the car was booked in which I was advised that the accelerator was not sending a message to the engine so there was a part that needed to be replaced. Which it would take 7-10 days for it to be resolved, then I was advised that there is no available courtesy car and I can only have one if my car is booked in for more then 10 days.

Now I'm at a place where my car is still not fixed and is still with the dealers.

I called the head offices and spoke to Lebo which she told me that the part was only booked today (05/12/2017) and will only arrive on the 07/12/2017 and they still can't give me a courtesy car, I asked her if I can speak to somebody senior so that somebody can go the extra mile and understand that i'm been inconvenienced and nobody is welling to listen to my complaint.

It's either Renault assist with giving me a courtesy car, or a new car because I also don't have a guarantee that the car will not be giving me a problem, or they refund me back.