Sales Transaction

On the 1st October 2019, I paid R965.43 for a pay and clear to transact a cash purchase with Renault Northcliff. While at Renault Northcliff and after waiting for 4 hours I called my bank and they confirmed the transfer. My private banker wanted to speak to the salesmen and his manager and they said that there is nothing they can do if the money is not reflecting in their account. Proof of payment including the pay and clear was sent to them, plus I was doing a trade in. Nonetheless I felt without my car which I picked up on the 2 Oct. I have sent emails to the dealership, and logged a complaint at Head Office for the refund of R965.43 which is rightful owed to me and no-one has bothered to come back to me.

In today's economy that is a lot of money. Note - FNB third party was willing to confirm the direct deposit but they refused.

So please be careful when dealing with Renault SA and Northcliff. Seems like they just wanted to make a sale, no after service offered to the customer.