RIPPING CUSTOMERS OFF

NO ONE HAS THE DECENCY to phone me back. 2 x Lee, 1 x Spares &amp; 1 x Byron who was apparently on the cellphone for half an hour and then couldn't have the decency to phone back either! My daughter, Tina Richards, purchased a Renault through Lee just short of a year ago and a few weeks ago her car broke down (the clutch went) just down the road from your branch so in desperation she left her car at your premises. After getting a quotation from your parts department, they decided to look elsewhere for a better price where she was not going to loose her warrantee. On arranging for her car to be towed away from your branch, they were informed that they had to pay a surplus of over R690. At this point they asked what it was for and they were told it was for your service dept to see what the problem was however they had already advised the service department what the problem - all they needed was a quotation to fix the problem. AT NO POINT were they told that they had to pay for the assessment of the vehicle.At this point they also requested the testing that was done on the car prior to it being sold and delivered to Tina to which they said they had lost the documents! <div><br></div><div><em>(Supplier name changed from Nissan South Africa to Renault South Africa by Hellopeter.com)</em></div>