RENUALT SOUTH AFRICA - FALSE 5 YEAR WARRANTY QUALITY SERVICE PROMISE - 2 MONTHS WITHOUT VEHICLE AND NO ALTERNATIVE SOLUTION

Kindly see my mail below to Renault regards to my complaint and still no contact from a manager or service consultant to provide alternative solution to my problem after being told the complaint has been escalated to the DP and the individual was requested to give me a call on the 03/09/2020 and also issuing a complaint on their website a month prior to the email sent.

Hope you are well!

In the last conversation we had and when I called the dealership after that you guys confirmed that the outstanding parts will reach the dealer by the 25 August 2020, it’s the following week again and the dealer has said the parts have not yet arrived.

I don’t think you understand the inconvenience this has been due to the delay in the approval of the claim to the actual maintenance/repairs to be done on my vehicle, my car is my transportation to work and to get my kids to and from school. I have had to spend the amount I will use for petrol in 2 or 3 days in one day on private transport and the inconvenience of loaning an vehicle. It’s been two months since I have dropped my vehicle off at the dealer and has had to endure lack of communication, no alternative transport solution and still you guys till today still want me to pay R1500 to use a rental vehicle which right now I have not budgeted for because I assumed I’m receiving my vehicle by this week.

I have been with Renault for almost 5 years end this year and up until today I’m seriously disappointed in the current service I’m receiving as a loyal customer who has done all services and maintenance at your dealership and not forgetting the 5 year maintenance warranty you promise. No one up until today has been empathetic to the current situation or should I say taking it serious to ensure customer satisfaction, no contact from the dealership manager to ensure the matter is being handled or continuous feedback calls for the service agent as what I’m used to.

I would please like this matter to be escalated and feel it’s only fair that there is compensation for waiting two months and still waiting for my vehicle to be repaired due to internal politics at Renault.

Hope to hear from you soon.

Kind regard Delicia