Renault's very bad Cistomer service

To say that I am livid is an under statement. I have my Renault Captur since June 2021, so 3 months with a low 24 000km on the clock. However my car has been at the Renault dealership at The Glen since 13 September 2021.

For the first 4 days, no one could pick up th fault. Then I was told its The Cluster. The part has to be ordered and is on back order and will take 21 days for them to get it.

In the mean time I have had to ask friends and family for lifts to and from work as well as taking my kids to school.

I was told that The Glen dealership has no courtesy cars available. Renault SA said they could only arrange a loan vehicle after 5 days of the part being ordered. Yesterday I was offered a loan vehicle but had to pay a deposit of R1500 which would be returned to me when I returnef the vehicle. When I asked for an automatic car I was told I would have to oay R250 extra per day. I declined the offer as I find this to be a rather costly affair. No one has any urgency in fixing my car..

With no end in sight. Totally unacceptable