RENAULT WESTRAND **** SERVICE

I bought my car last year may. So about more than a month ago my right hand driver window meganism stopped working so I took it in to Renault Westrand where I have been dealing with Portia. I have been waiting for between 20-35 days for them to get the part for my Renault Triber 2021 model. They phoned me yesterday and told me they have the part and that I can bring in my car on the 15th of September 2022, so I took the car in and at 14:56 I got a call from Portia from Renault Westrand where she informed that she has bad news. They have ordered the wrong part instead of the right hand side they ordered the left hand window meganism. I told her if I knew back then that I would have so much hassle and problems that I would have never bought the Renault and I would not recommend this car to anyone I know. I told her that they need to sort this problem out in the next two days or they can take their piece of **** car and give me another car. I have kids in my car and cant drive with the window closed, I have to enter codes at the creche and it is a hassle because now I cant open my window I have to open the whole door. This is really a big problem for me and I am highly disappointed in Renault.

I will never ever buy a Renault ever again in the future and I will not recommend Renault to anyone.

Its not the first time that I have struggled previously I struggled to get a left front passenger window that was smashed when I got smashed and grabbed had to fight to get stock and to get the window sorted out.

I don’t care what Renault Westrand is going to do but they will sort this problem out asap and I wont wait another week, month or year

And if this is not sorted out asap I will go to the ombudsman in this regard

Regards ELAINE ***