Renault Vaal Refusing to Refund us.

On the 12/10/18 we placed and order with Lee-Ann Lewis and paid for the solenoid canister with Renault Vaal.

· We were told the part is in back order and will be arriving in +-15 working days.

· On the 10 working day we 29/10/18 we enquired on the status of the part they told us they still waiting for ETA date from Renault SA.

· On the 15th working day 05/11/18 we sent an email and asked if the part has arrived they told us it takes 15 working days to arrive in SA. We were told by them call is logged with Renault SA on ETA date and they waiting for feedback.

· The next day 06/11/2018 they sent us a screenshot from www.renpal.co.za coming from Phillip Monaheng showing AGAIN other ETA date for the 22/11/2018.

· On the 20/11/2018 we sent them an email enquiring if the part will still be arriving on the 22nd.They rep**** back saying they will not be able to say they need to wait and see if they get invoiced in the part on the 21st or 22nd of November, They will let us know.

· Again on the 22nd we enquired we were told part did not arrive yet it takes 15 working days for the part to arrive is SA the part may be in the factory or it's still on it's way to the factory from overseas.

· On the very same date again we called and asked to speak to the parts manager and find out on what is happening with our Solenoid Canister as we waited now for 30 days and we dnt get a solid answer.We asked him to reply back to us via email to sent to client .He responded that the item is still in back order, He mailed importers and he is awaiting for response on ETA date AGAIN.

· On the 26/11/2018 we sent an email to the manager to find out if the importes responded he NEVER ANSWERED.

· We called in on the 27th and spoke with him he told us importers still haven't responded it may be because they had a Christmas party previous day.

Our client by then came to take back the vehicle saying we are not serious in making a business with them we always having excuses. After the car left our premises we asked for a refund from Renault Vaal on the 30th of November we were told they just can't cancel and refund they AGAIN waiting for the feed back to find out if they can cancel the part.

· On the 04/12/18 they responded saying they still waiting for feedback from Renault SA ....In the afternoon that day they sent an email saying part arrived in SA and is allocated into their account and they cannot sit with the part due to this was a special order and they have never sold the part before.

· On the 5th of December we were told part arrived we must come collect.

Renault Vaal is still refusing to refund us, we also contacted Renault SA. We were told by Brett Pyle ********** they cant assist us.