RENAULT TOKAI SHOULD NOT BE OPERATING

WORST Service received from Ranault Tokai. Will never buy another car from you!! I will also not advise anyone to come to your dealer. The Manager, Riaan, also lacks managerial quality. I am taking my matter further. Sitting at my office, with no way of going home as my brand new car was booked in with more problems than my old car. Manager did not bother informing me that my car would be staying the night. Called him at 15h50 just for him to say his not in servicing i must talk to the guy there. The guy in servicing says he did advise Riaan that my car would staying the night at lunch time already. Asked to speak to Riaan again and he miraculously was not available and has left. After i distinctly told him this morning when i took in my car i would need to know what they plan on doing, because if they keep my car i need a courtesy car to get home. I assured me that he would let me know. Im still waiting!! Then i call the complaints department, speak to lady that name starts with an A. She says shes going to sort it out and call me back. Still no call back. A hour later i call her again and she has just stepped away from her desk, i ask if i can hold. 30min later and im still holding. I am on hold and they have left for the evening. Im taking this matter to the ombudsman. I have never received this shocking service from a dealer! After i have just bought a brand new car!!!!